This Privacy Policy explains how GovQon, LLC, a Texas limited liability company (“GovQon,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you visit govqon.com, create or use a GovQon account, use the GovQon web application (currently offered on subdomains of govqon.com), fill out our forms, purchase a subscription or service, or communicate with us by email, phone, or text message (together, the “Services”).

GovQon provides software and related services to businesses that pursue government contracts. The Services are intended for business and professional use. By using the Services, you acknowledge that you have read this Privacy Policy. This Privacy Policy is part of, and should be read together with, our Terms of Use.

GovQon operates two systems: the marketing website at govqon.com and the GovQon web application on a subdomain of govqon.com. Each has its own registration. For information you give us to open and manage an account, buy a subscription or service, or communicate with us, GovQon decides how the information is used and is the “controller” or “business” under applicable privacy laws. For Customer Content you place in the application, you decide what is collected and why, and GovQon processes it only on your behalf as a “processor” or “service provider.”

1.Information We Collect

The information we collect depends on how you interact with us. We collect the following categories of information.

1.1 Information you give us

• Website account information. When you register on govqon.com, we collect your username, first name, last name, email address, and password. Passwords are stored by our website software in hashed (not readable) form.
• Application account information. When you sign up for the GovQon application, we collect your email address, phone number, and password, or, if you choose “Continue with Google,” the basic profile information Google shares with us (such as your name, email address, and profile image).
• Contact form information. When you use our contact form, we collect your full name, phone number, email address, company legal name, the GovQon plan you are interested in, your message, and your choices about receiving emails and text messages.
• Order and payment form information. When you use our payment form, we collect your full name, phone number, email address, company legal name, the plan or service you select, any affiliate or referral code, and your choices about receiving text messages.
• Payment information. Payment card and other payment details are collected and processed by our payment processor, Stripe, through our checkout provider. Stripe’s use of that information is governed by its privacy policy at https://stripe.com/privacy. We receive limited payment information, such as your name, billing details, the plan purchased, the amount, the date, transaction status, and the type and last four digits of your card. We do not store full payment card numbers.
• Customer Content. When you use the application, you may enter or upload information such as your company profile, NAICS codes, capabilities, set-aside designations, past performance, pricing, teaming and subcontractor information, proposal drafts, documents, and questions or instructions you give to Qonnie, our in-app AI assistant (together, “Customer Content”).
• Professional services information. If you hire us for services such as SAM.gov registration, a capability statement, or certification application assistance, you may provide information needed for that work. Depending on the service, this can include your Unique Entity ID (UEI), Employer Identification Number (EIN) or other taxpayer identification number, bank account information required for government electronic funds transfer, business formation and ownership documents, financial statements, tax returns, resumes, and information about owners and key personnel. Some certification programs require information that is considered sensitive personal data, such as Social Security numbers, citizenship or immigration status, personal financial information, and statements that may reveal racial or ethnic origin. We collect sensitive personal data only when you choose to provide it for a service you request, and we process it only with your consent and only to perform that service. We ask you to provide this information only through the secure method we provide for that purpose. Please do not send Social Security numbers, bank account numbers, or tax returns by ordinary email or text message. You may withdraw your consent at any time by contacting us; if you do, we may be unable to complete the service, and the refund terms in our Terms of Use will apply.
• Communications. When you email, call, or text us, we keep the content of the communication and your contact details.

1.2 Information collected automatically

• Analytics. Our website uses Google Analytics, connected through Google Site Kit, which uses cookies and similar technologies to collect information such as pages viewed, referring pages, time on page, browser and device type, and approximate location derived from your IP address.
• Cookies and local storage. We and our providers use cookies and browser storage to keep you signed in, remember preferences, secure forms, and measure site use. See Section 7.
• Referral tracking. If you arrive through an affiliate or referral link, a referral code from the link is saved in your browser’s local storage and attached to links you click to sign up, and our CRM provider’s affiliate script records the referral so we can credit the referring partner.
• Log and device data. Our hosting providers automatically record technical information when you use the Services, such as IP address, browser type, operating system, pages requested, and the date and time of each request.

1.3 Information from other sources

• Sign-in providers. If you sign in with Google, we receive information from Google as described above.
• Payment processors and referral partners. We receive transaction confirmations from our payment processor and referral information from our affiliate tracking.
• Public and government sources. To power opportunity discovery and directories, the Services compile information that government agencies and others publish, such as solicitations from SAM.gov, Grants.gov, and state, local, and international procurement portals, and award data. Some of this public information identifies individuals in a business capacity, such as contracting officers’ names, titles, agencies, business email addresses, and business phone numbers, or contact information for businesses listed as potential subcontractors or teaming partners. We treat this as publicly available information under applicable privacy laws because it is lawfully made available by government agencies or the businesses themselves, and we use it consistently with the purpose for which it was published. If you are a government employee or business contact and want your information removed from a directory in the Services, contact us using Section 15.

2.How We Use Information

We use information to:

• create and manage accounts, authenticate users, and provide the Services, including opportunity matching, alerts, daily digests, proposal drafting, AI reviews, pipeline tracking, and other features;
• perform professional services you request, such as preparing registrations, capability statements, and certification applications;
• process payments, manage subscriptions and free trials, and send receipts and billing notices;
• respond to inquiries and provide customer support;
• send transactional messages about your account, payments, and subscription by email and, if you consent, by text message;
• send marketing emails and, if you separately consent, marketing text messages;
• credit and pay referral partners;
• understand how the website and Services are used and improve them;
• protect the security and integrity of the Services, prevent fraud and abuse, and enforce our Terms of Use;
• comply with law, respond to lawful requests, and establish, exercise, or defend legal claims;
• keep records required by law, including consent and opt-out records for text messages and email, and referral records needed to prevent fraud and pay partners accurately; and
• create de-identified or aggregated data that cannot reasonably be linked to you, which we may use for any lawful purpose. We will maintain and use such data only in de-identified form and will not attempt to re-identify it.

3.AI Features

Certain features, including Qonnie, proposal drafting, and AI color-team reviews, use artificial intelligence to process Customer Content and solicitation information and generate output. To provide these features, we send the relevant Customer Content and prompts to third-party AI service providers that process it on our behalf to provide the features to us. Our third-party AI service providers are engaged under commercial terms that prohibit them from using Customer Content to train their models, and we do not permit any such use. They may temporarily retain the content we send them for a limited period solely for security, abuse monitoring, and legal compliance, after which it is deleted. Qonnie is an automated system, not a person. AI output can be inaccurate or incomplete, and you are responsible for reviewing it before you rely on it or submit it to anyone.

4.How We Share Information

We do not sell personal information, and we do not share personal information for cross-context behavioral (targeted) advertising. We share information only as described below.

• Service providers. We share information with vendors that perform services for us under contractual obligations to protect it and use it only to serve us. These include our website host (Hostinger), our application hosting provider (Amazon Web Services), our CRM, forms, email, and text messaging platform (LeadConnector/HighLevel), our payment processor (Stripe), Google (analytics, sign-in, and business email), our email newsletter tool, and third-party AI service providers.
• Government agencies and third parties at your direction. When you engage us for a service, we submit or share information with SAM.gov, the SBA, other agencies, or other parties you direct, for the purpose you request.
• Referral partners. If you were referred to us, we share with the referring partner the limited information needed to credit and pay the referral, such as the fact that you signed up, the plan purchased, and the transaction amount. We pay the partner; the partner does not pay us for this information, and we do not consider this a sale of personal information.
• Legal and safety. We may disclose information when we believe in good faith it is required by law, subpoena, court order, or other legal process, or is necessary to protect the rights, property, or safety of GovQon, our users, or others, or to investigate fraud or violations of our Terms of Use.
• Business transfers. Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, subject to this Privacy Policy. If a successor’s practices will materially differ, we will provide notice before your information is used in a materially different way.
• With your consent. We may share information for other purposes with your consent.

Mobile phone numbers and text messaging consent data are shared only as described in Section 5. Nothing in this Section 4 permits sharing them with any third party for that party’s marketing purposes.

5.Text Messaging (SMS) Privacy

Our forms offer two separate, optional checkboxes: one to receive non-marketing (transactional) text messages about your payments and subscription, and one to receive marketing and promotional text messages, such as special offers, discounts, and product updates. Consent to receive text messages is not a condition of any purchase.

• When you opt in, we collect and keep a record of your mobile number, the consent you gave, the consent language shown, and the date, time, and source of your opt-in.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties, except to the text messaging service providers that deliver messages on our behalf, and only for that purpose.
• Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to any message to opt out. We will send one confirmation message. Unless you reply to that confirmation to tell us you want to keep receiving one of our text programs, we will treat your STOP as opting you out of all GovQon text messages. Opting out of text messages does not affect email communications.
• Wireless carriers are not liable for delayed or undelivered messages.

Additional text messaging program terms appear in our Terms of Use.

6.Email Communications

You can unsubscribe from marketing emails at any time using the link in the email or by contacting us. We will still send transactional and account-related emails, such as receipts, security notices, and service updates. We honor marketing-email opt-outs within 10 business days, and every marketing email includes our postal address and an unsubscribe link, as required by the CAN-SPAM Act.

7.Cookies, Analytics, and Do Not Track

We use cookies, browser storage, and similar technologies that are necessary to operate the Services (for example, to keep you signed in and secure forms) and for analytics, including in the GovQon application, which uses browser storage for sign-in sessions, preferences, and the referral code described in Section 1.2. You can block or delete cookies through your browser settings, although parts of the Services may not work without them. You can prevent Google Analytics from using your data by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. To learn how Google uses data, visit https://policies.google.com/technologies/partner-sites.

Do Not Track. There is no common industry standard for “Do Not Track” browser signals, and the Services do not respond to them. Global Privacy Control. Because we do not sell personal information or use it for targeted advertising, there is nothing for a Global Privacy Control signal to opt you out of today. If that changes, we will treat a Global Privacy Control signal from your browser as a valid opt-out request where the law requires it.

8.Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, resolve disputes, and enforce our agreements. In general:

• account information and Customer Content are kept while your account is active and deleted or de-identified within 90 days after the account is closed, unless you ask us to delete them sooner or we must keep them longer;
• billing and transaction records are kept as long as needed for tax, accounting, and legal purposes;
• text messaging consent and opt-out records are kept for at least four years after your last message, or longer where required, to demonstrate consent and honor opt-outs under the Telephone Consumer Protection Act;
• sensitive personal data collected for professional services (such as Social Security numbers, bank account information, and personal financial statements) is deleted or returned within 90 days after the engagement is complete, unless you ask us to keep it for a renewal or follow-up or we are required by law to keep it; and
• records from professional services engagements are kept as long as needed to complete the engagement, respond to agency follow-up, and meet legal obligations.

9.Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your password confidential and for activity on your account. If you believe your account has been compromised, contact us right away. We maintain reasonable procedures to protect sensitive personal information as required by Texas Business and Commerce Code §521.052. If we learn of a breach of system security affecting your personal information, we will notify you without unreasonable delay and as required by Texas Business and Commerce Code §521.053 and any other applicable breach-notification law, and we will notify the Texas Attorney General and other regulators where required.

10.Children

The Services are intended for business users and are not directed to anyone under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has given us personal information, contact us and we will delete it.

11.Your Privacy Choices and Rights

11.1 Choices available to everyone

You may update your account information in your account settings, ask us to access, correct, or delete your personal information, unsubscribe from marketing emails, and opt out of text messages by replying STOP. We will honor these requests as described in this Privacy Policy, subject to legal exceptions.

11.2 Texas residents

To the extent the Texas Data Privacy and Security Act applies to our processing of your personal data, you have the right to: (a) confirm whether we are processing your personal data and access it; (b) correct inaccuracies; (c) delete personal data you provided or we obtained about you; (d) obtain a copy of your personal data in a portable, readily usable format; and (e) opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects. We do not sell personal data or use it for targeted advertising or such profiling. We process sensitive data only with your consent.

We will respond within 45 days, which we may extend once by an additional 45 days when reasonably necessary, with notice to you. If we decline to act on your request, you may appeal by emailing us with the subject line “Privacy Appeal” within a reasonable time after our decision. We will respond to an appeal within 60 days. You may make a request free of charge up to twice in any 12-month period. If your appeal is denied, you may contact the Texas Attorney General at https://www.texasattorneygeneral.gov/consumer-protection.

11.3 California residents

To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), applies to us, California residents have the right to: know the categories and specific pieces of personal information we collect, use, and disclose; delete personal information; correct inaccurate personal information; opt out of the sale or sharing of personal information; limit the use of sensitive personal information; and not be discriminated against for exercising these rights.

In the past 12 months, we have collected the following categories of personal information described in Section 1: identifiers (such as name, email, phone, IP address); customer records and commercial information (such as company name, purchases, and payment records); internet or network activity (such as analytics and log data); professional or employment-related information (such as titles, company details, resumes, and past performance); approximate geolocation derived from IP address; and, only for certain professional services you request, sensitive personal information (such as Social Security numbers, financial information, citizenship status, and racial or ethnic origin). We collect this information from the sources and use it for the purposes described in Sections 1 and 2, disclose it to the categories of recipients described in Section 4, and keep it as described in Section 8. We do not sell or share personal information (as those terms are defined in the CCPA), and we have no actual knowledge of selling or sharing the personal information of anyone under 16. We use sensitive personal information only to perform the services you request and for other purposes permitted by the CCPA, and not to infer characteristics about you. We do not offer financial incentives in exchange for personal information. California residents may also ask us for a list of the categories of personal information we disclosed for a business purpose in the prior 12 months.

11.4 Residents of other states

Residents of other states with privacy laws may have similar rights. We will honor requests as required by the laws that apply to us.

11.5 How to submit a request

To make a request, email info@govqon.com with the subject line “Privacy Request,” or call (656) 208-3267. Tell us your state of residence and what you are requesting. We will verify your identity by matching information you provide with information we hold, and we may ask for more information if needed. An authorized agent may submit a request on your behalf with your signed permission, and we may ask you to confirm your identity directly. We will not discriminate against you for exercising your privacy rights.

12.Location of Processing

GovQon is based in the United States, and the Services are intended for use in the United States. Information we collect is stored and processed in the United States. If you use the Services from outside the United States, you understand your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. We do not currently direct the Services to residents of the European Economic Area, the United Kingdom, or Switzerland, and this Privacy Policy is not intended to address the GDPR or UK GDPR.

13.Third-Party Sites and Services

The Services link to and integrate with third-party websites and services, including government websites, Google sign-in, and payment processors. Their collection and use of your information is governed by their own privacy policies, not this one, and we are not responsible for their practices.

14.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last Updated” date. If we make material changes, we will provide additional notice, such as by email or a notice in the Services, before the changes take effect. Your continued use of the Services after the effective date of an update means you accept the updated Privacy Policy. If a change would require your consent under applicable law, for example a new use of sensitive personal data, we will ask for your consent before applying the change.

15.Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

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